SERAS / Support
Help for parents
Find answers about offline use, saved work and purchases.
Offline-first creative play
SERAS works for colouring and drawing without a continuous internet connection. Google Play purchase and restore need Play services and a suitable connection.
Keep
Profiles, progress, settings and saved gallery work are on the device. Android backup or transfer may make another copy; a debug build and Play build have separate data.
For parents
If the lifetime unlock is available to your Google Play account, use Restore in the app. A purchase made on another Google account may not appear. Play testing and a live purchase have not yet been verified.
Help for parents
Before clearing app data or uninstalling, check whether you need saved drawings. We cannot remotely recover a drawing deleted from a device. For purchase issues, include the app version and a description, but do not send a child's name or artwork unless necessary.
Get support
Describe the device, app version and problem. Please do not send a child’s name, drawings or other personal details unless truly necessary.